Refund policy
Octivia Collection will give its customers the opportunity to refund or return or exchange a product provided it is in fully resalable condition. In any case a customer wishes to return a purchased item, they’re eligible to return the item under following conditions.
- Return only if the received item is damaged, faulty, item is incorrect from what was ordered or customer wishes to exchange an item. (Please refer our Exchange Policy)
- Return/Exchange can be arranged only after contacting us via email at octiviacollection@gmail.com or through our hotline +94 770641157 or WhatsApp message to +94 770641157 within 7 days of receiving the item
- Once your request is reviewed and accepted by our team you will arrange for a refund or an exchange.
- Refunds or exchange will be processed only after the item is received and inspected by the team.
- Return items must be in original condition with tags, unwashed or unaltered.
- We do not offer returns or exchanges for discounted/sale items.
- A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.
- Please do take care that you pack items securely and safely to prevent any loss or damage during transit and with all original packaging. For all self-shipped returns, we recommend you to use a reliable courier service.
- You have 7 days from the delivered date to request for an exchange.
- An item is exchangeable only for a different size or color of the same style.
- Customers may have the option for a different item of the same value or higher, only if the original item is unavailable in desired size or color.
- In an unlikely event the item is damaged, faulty or different from what you ordered; customers can exchange the item to the original item free of charge.
- For any other exchanges, customers are required to return the item to our warehouse where the return item is inspected and approved for an exchange. An exchange will be arranged within 7 working days of receiving the return items. The total courier charges are to be borne by the customer.
- The return items must be in original condition with tags, unwashed or unaltered to be eligible for an exchange.
- We do not offer returns or exchanges for discounted/sale items.
- customer is eligible for a refund only if the item is damaged, faulty or if the item is incorrect from what you ordered.
- In any case the received item is different from what you ordered and the original item is no longer available on our stock for an exchange you may have the option for a different exchange item or a refund.
- In such cases, customers are required to contact our team via email at octiviacollection@gmail.com or through our hotline +94 770641157 or WhatsApp message to +94 770641157 within 7 days of receiving the item
- Once the request is accepted by our team, the customer is required to return the item to the address provided and refunds will be processed once the item is received back to us.
- Return items must be in original condition with tags, unwashed or unaltered to be eligible for a refund.
- Once the refund is approved, refund will be processed within 3-5 working days, however, this can vary according to the bank.
- Refunds can only be made as follows,
- Credit card and bank transfers- Refund will be made to the card used for the original order
- Cash On Delivery -Refund will be made to a bank account assigned to the original customer
- A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.